Job Description
Customer Service Administrator
Location: Portsmouth
Salary: £22,000 per annum
Plus, fantastic benefits which include but are not limited to
Start Date: Immediate start available Dynamite Recruitment is proud to be working in partnership with a very well-established Transport and Logistics business in Portsmouth who offer a specialist service to their customers.
Our client is looking to recruit a Customer Services Advisor to join their long-established team to enhance the development of the department.
Your main responsibilities as a Customer Service Advisor are as follows:
INDDYN
Location: Portsmouth
Salary: £22,000 per annum
Plus, fantastic benefits which include but are not limited to
- Holiday pay
- Free car parking
- Fantastic progression opportunities
- Pension
Start Date: Immediate start available Dynamite Recruitment is proud to be working in partnership with a very well-established Transport and Logistics business in Portsmouth who offer a specialist service to their customers.
Our client is looking to recruit a Customer Services Advisor to join their long-established team to enhance the development of the department.
Your main responsibilities as a Customer Service Advisor are as follows:
- Liaise with customers with their enquiries from booking consignments through to confirmation of delivery.
- Provide progress updates and information in a polite and professional manner via email and the telephone.
- Liaising with third parties both internally and externally
- Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
- Handle queries and complaints in a professional nature in line with company procedures
- Enhance the customer journey and experience.
- Previous experience in a customer service / customer focused position
- Ideally have had office-based customer service experience.
- Good administration skills and experience
- Strong attention to detail
- Excellent communication skills
- A professional and polite “can do” attitude.
- Experience in customer service ideally in a transport / logistics / shipping capacity would be advantageous although this is not essential.
INDDYN