Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Contract
Location: Fareham
Salary: £9.00 an hour
Start Date: Immediate start
Reference: 9898765
Contact Name: Fran Curtis
Contact Email:
Job Published: October 16, 2020 17:31

Job Description

Customer Service Advisor / helpdesk / Administrator
Salary: £9.00 per hour
Location: You would work remotely for the time being due to Covid although as things change and become safe you may be asked to return to the offices in Segensworth
  • To pro-actively undertake customer support service activities mostly via telephone calls into the business or emails from client requiring products collecting or delivering in and around hospital sites and contracts.
  • To proactively assist and support colleagues within the Customer Service Hub. You will participate in the rotational 24/7 on-call roster although will work a day rota (approx. 1 in 4).
  • To undertake call centre/ customer service duties, ensuring all calls or business emails are actively completed to tight deadlines
  • To respond to all customer enquiries in a timely and professional manner at all times.
  • To process requests for the rental or purchase of goods
  • To ensure installer/collectors and site engineers have all relevant key information to be able to carry out their associated duties.
  • Assist with On-call escalation as required within a defined rotational arrangement.
  • Where needed you will assist Finance with creating and maintaining accurate customer information and records.
  • Assist your line manager with the tracking of the rental bed and stock movements within the Customer Service Hub function or other areas of the business.
  • Liaise with Decontamination centres where required to ensure timely delivery/collection of rental stock is maintained and within any customer agreed service level / contractual agreements.
  • With notice, some UK travel may be required from time to time.
  • Company events
  • Company pension
  • Life insurance
  • On-site parking
  • Sick pay
  • Travel
  • Wellness programmes
COVID-19 considerations: We work within a business that supplies medical devices and so we are exceptionally COVID aware and have the appropriate PPE and H&E in place throughout the business.
  • Customer Service: 1 year (Required)
  • Call centre: 2 years (Required)
Work remotely:
  • Temporarily due to COVID-19