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Customer Service Advisor/ Helpdesk

Job Title: Customer Service Advisor/ Helpdesk
Contract Type: Permanent
Location: Fareham
Industry:
Salary: 20000 - 21300
Reference: 634977
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: April 21, 2022 12:32

Job Description

Customer Service Advisor / Helpdesk
 
Location: Fareham
 
Salary: £20000 plus on call rates of £1300 and any overtime paid at an additional rate
 
This is a temporary to remain permanent position 

Location: Segensworth, Park gate 
 
Hours of work : 37.5 hours
You will work full time core hours Monday to Friday and will need to be flexible to work between the hours 8am and 7pm
 
You will be required to support with an on call service however this is infrequent and you simply take the equipment home and support IF any emergencies are called through . You will receive £150.00 per on call shift that you cover regardless and also overtime will be paid on top of this should you be required to support .
 
Start date: Immediate interview and start is available
 
Dynamite recruitment is currently working in partnership with  a hugely successful  service provider who is based in the Segensworth and Park Gate area 
 
Due to huge success over the past few years our client has won numerous contracts and as a result we are now looking to recruit a Customer Service Executive / Helpdesk Advisor with immediate effect to help them 
 
As a Customer service advisor / helpdesk administrator you will be responsible for the following :
 
  • To act as a first point of contact for customers via the telephone and assist them professionally with their needs
  • To respond to all customer enquiries in a timely and professional manner at all times.
  • To liaise with third parties to schedule the transportation of goods / site visits to be attended
  • To process requests for the rental or the purchase of goods
  • Assist with On-call escalations as required
  • To upload and maintain customers records using the internal system
  • To manage stock levels
  • To ensure that all documentation has been sent and uploaded to support with customers enquiries
  • To complete general administration
 
 
To be considered / The ideal candidate will be / have
  • Good communication skills and experience
  • Have experience of assisting customers within an office environment / call centre – MUST have telephone based customer service experience
  • Will have good organisational skills
  • Will have good administration skills and experience
  • Will be confident and have a can do attitude