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Customer Service Advisor/ Helpdesk

Job Title: Customer Service Advisor/ Helpdesk
Contract Type: Contract
Location: Fareham
Industry:
Start Date: Immediate start date
Reference: 634977
Contact Name: Fran Curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: October 22, 2020 17:31

Job Description

Customer Service Advisor / Helpdesk
 
Location: Fareham
 
Salary: £9.00 - £9.25 per hour plus you will review an additional £1,250 approximately for out of hours support   
 
Location: You would work remotely for the time being due to Covid although as things change and become safe you may be asked to return to the offices the Fareham area
 
Hours of work : Full time core hours Monday to Friday , shifts will be either 8am to 4 pm , 9am to 5pm or 10am to 6pm
 
You will be required to support with an on call service however this is infrequent and only managed on skeleton staff
 
Start date: Immediate interview and start is available
 
Dynamite recruitment is currently working in partnership with  a hugely successful  service provider who is based in the Fareham area
 
Despite a very uncertain time for many of us our client have continued to grow and as a result are now expanding the business
 
As a result we are now looking to recruit a Customer Service Executive / Helpdesk Advisor with immediate effect
 
As a Customer service advisor / helpdesk administrator you will be responsible for the following :
 
  • To act as a first point of contact for customers via the telephone and assist them professionally with their needs
  • To act as a main point of contact for customers via email / to manage the internal email inbox To respond to all customer enquiries in a timely and professional manner at all times.
  • To liaise with third parties to schedule the transportation of goods / site visits to be attended
  • To process requests for the rental or the purchase of goods
  • Assist with On-call escalations as required
  • To upload and maintain customers records using the internal system
  • To manage stock levels
  • To ensure that all documentation has been sent and uploaded to support with customers enquiries
  • To complete general administration
 
 
To be considered / The ideal candidate will be / have
  • Good communication skills and experience
  • Have experience of assisting customers within an office environment / call centre – MUST have telephone based customer service experience
  • Will have good organisational skills
  • Will have good administration skills and experience
  • Will be confident and have a can do attitude