Customer Service Administrator
Fareham
£9.00 ph
Temporary to Permanent Full Time

Dynamite Recruitment is currently recruiting for a global supplier based in Fareham who is actively seeking an experience Customer Service Assistant to come on board support colleagues within the Customer Service Hub.

The Role:

• To respond to all customer enquiries through all mediums – phone, email etc.
• To act as the central contact point for co-ordinating breakdown calls from customers through to field based service engineers
• To undertake the day to day data entry, monitoring and housekeeping activities on in house system
• Where needed you will assist Finance with customer information and records.
• To assist in the administration and input any relevant information to the incident and complaints systems.
• Producing customer and management and performance reports for Service Contracts/Activity.
• Administration of any claims and compensations as requested
• Provide administrative assistance to the Customer Service Hub team
• To ensure all service invoicing is progressed regularly to ensure all invoices are produced and approved in the respective activity month.
• With notice some UK travel may be required from time to time.

The Ideal Candidate:

• Must have previous office based customer services experience and will ideally have some sort of coordinating
• Will need to have a strong telephone manner and very good IT skills
• Must have strong communication skills and the ability to multitask
• Will need to be very customer-minded
• Must be able to keep calm under pressure and manage your work load

TO be considered for this position please send your CV through immediately.

Keywords: customer services, coordinator, administrator, scheduler, call handler, scheduling, call outs, breakdowns, servicing, engineers, processing, data entry, reports, assistance, telephone