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Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Temporary
Location: Hampshire
Industry:
Reference: 634977
Job Published: February 24, 2020 16:15

Job Description

Customer Service Administrator
Fareham
£9.00 ph
Temporary to Permanent Full Time

Dynamite Recruitment is currently recruiting for a global supplier based in Fareham who is actively seeking an experience Customer Service Assistant to come on board support colleagues within the Customer Service Hub.

The Role:
  • To respond to all customer enquiries through all mediums – phone, email etc.
  • To act as the central contact point for co-ordinating breakdown calls from customers through to field based service engineers
  • To undertake the day to day data entry, monitoring and housekeeping activities on in house system
  • Where needed you will assist Finance with customer information and records.
  • To assist in the administration and input any relevant information to the incident and complaints systems.
  • Producing customer and management and performance reports for Service Contracts/Activity.
  • Administration of any claims and compensations as requested
  • Provide administrative assistance to the Customer Service Hub team
  • To ensure all service invoicing is progressed regularly to ensure all invoices are produced and approved in the respective activity month.
  • With notice some UK travel may be required from time to time.
The Ideal Candidate:
  • Must have previous office based customer services experience and will ideally have some sort of coordinating
  • Will need to have a strong telephone manner and very good IT skills
  • Must have strong communication skills and the ability to multitask
  • Will need to be very customer-minded
  • Must be able to keep calm under pressure and manage your work load
TO be considered for this position please send your CV through immediately.

Keywords: customer services, coordinator, administrator, scheduler, call handler, scheduling, call outs, breakdowns, servicing, engineers, processing, data entry, reports, assistance, telephone

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