Customer Service Account Manager

Customer Service Account Manager

Job Title: Customer Service Account Manager
Contract Type: Permanent
Location: Waterlooville, Hampshire
Salary: Up to £20000 per annum + excellent benefits
Start Date: ASAP
Reference: BBBH5334_1548689649
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: January 28, 2019 15:34

Job Description

Customer Service Account Manager
Location: Waterlooville
£20,000 plus fantastic benefits
This is a Temporary to Permanent position to start Immediately
Hours of work: Monday -Friday 08:30-17:00

Dynamite Recruitment are working alongside an industry leading provider to recruit an Account Manager to join their business Immediately
Our client is a leading specialist within their industry and due to huge success are growing quickly

As an Account Manager you will be responsible for supporting clients with their needs via email and on the telephone

You will be tasked with looking after a wide and varied portfolio of clients, who are used to the highest levels of service, ensuring all work is compliant with company standards and policies.

Key responsibilities: to include but not limited to

  • To contact existing customers by phone to discuss appropriate products from the large range of supplies
  • To build long-term relationships with customers to ensure repeat business - THERE IS NO COLD CALLING IN THIS POSITION
  • To maintain accurate and up-to-date customer records in the company database
  • To place all customer orders on the order management system
  • To manage incoming calls from customers which may consist of taking orders, answering stock queries, arranging delivery and dealing with repairs
  • To process payments from customers and deal with account and credit queries including chasing outstanding payments
  • To upsell and cross sell products and services and discuss promotions with customers as they arise
  • To attend regular product and sales training sessions
  • To visit customers as necessary to develop relationships and drive account growth
  • To produce and present reports as required relating to all aspects of your role and responsibilities

The ideal candidate will:

  • Have previous sales, customer service or account management experience
  • Have attention to detail and a professional and mature customer approach.
  • Be accurate and organised in record keeping and data entry.
  • Be passionate about customer care
  • Be able to upsell and cross sell and recognise opportunities for this.

Will be available Immediately and happy to consider a temporary to permanent position
To be considered for this position please submit your CV immediately

Key words: account manager , account management , sales , BDM , Customer Service

Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.