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Customer Service/ Helpdesk

Job Title: Customer Service/ Helpdesk
Contract Type: Permanent
Location: Portsmouth
Industry:
Salary: £21,600
Reference: 1225870
Contact Name: Lily Goodall
Contact Email: lily.goodall@dynamiterecruitment.com
Job Published: July 07, 2022 14:15

Job Description

Customer Service Advisor / Helpdesk- Hybrid working 

Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices 

Location :Portsmouth

Hours :Monday – Friday, 37.5 hours and you will need to be flexible  between the hours of 8am and 6pm
 

Salary :£21600 plus a 5 % bonus

Plus fantastic benefits which will include the following:
Hybrid working 
Pension - up to 15% contribution 
Employee car scheme 
well being hours 
Employee car scheme 
Gym memberships 
Car schemes 
Holiday of between 25 and 30 days dependant on level of service 
Enhanced maternity , paternity and premature baby leave 
Learning hours
And several more 


Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor  to join the business at this busy and demanding time.

Our client provide a number of specialist service to customers and are growing considerably due to their success 


As a Customer Service Advisor you be be the first point of contact, you will be helping customers on the phone to order a car, book a service or arrange delivery of a vehicle, while juggling a busy inbox and watching out for web-chat questions.  This means you will need to think on your feet, follow process carefully while remaining full of energy! 
  
You will be part of team who look out for each other, so it makes sense that you are good at building relationships.  That extends to our customers too, they need to feel that you are taking accountability for their issue, so whilst you will be targeted on how many contacts you have handled, you will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
  
Key Responsibilities: 

  • Work across multiple accounts when required and across the entire customer journey
  • Take a lead in supporting all types of queries with the customers
  • Handle general customer communication via phone, email and web chat
  • Review customer reporting, identifying and correcting errors or exceptions
  • Updating and maintaining the internal systems with customer information
  • Book service, MOT and repair requests
  • Booking of courtesy cars 
  • Complete lots of administration tasks
  • Investigating and resolving customer complaints
  • Identification and implementation of business and process improvements

You need to be able to prioritise and multitask and  also enjoy being busy
  
Experience: 
  • Excellent commitment and engagement with the business
  • Enthusiasm for doing what is right for the customer
  • A high level of professional communication and relationship building skills
  • Advanced customer complaint resolution skills
  • Accurate data entry
  • Ability to multi task and organise your workload
  • Good knowledge of Microsoft Office, particularly Excel and Outlook
  
You will: 
  • Like talking to customers on the phone
  • Have a can-do-attitude
  • Can resolve tricky issues
  • Learn from feedback quickly and positively
  • Deliver on the promises you make
  • Great attention to detail
  
If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on 02392 455422

INDDYN