Customer Relations and Sales Support Executive
£17,000 - £19,000 P/A + Bonus (£25-28k) & Company Benefits
Monday to Friday - Full Time - Permanent
Dynamite Recruitment is currently recruiting for a leading distribution company looking for an experienced Customer Relations and Sales Support Executive to join their team.
- Taking incoming calls and handling web enquiries, following up with a call to the customer to discuss their requirements
- Discussing products and services with customers and up-selling wherever possible to contribute to developing existing customer accounts
- Proactively speaking to customers about their individual requirements and offering a consultative personalised service
- Running daily and weekly reports to provide to senior management
- Monitoring trends and changes in customer sales figures and reporting to senior management to review
- Managing your own work load and portfolio of customers
The Ideal Candidate:
- Must have previous office based customer services experience! Any experience in up-selling or cross selling would be a HUGE advantage however is not essential!!
- Will need to be willing to discuss customers requirements over the phone and proactively return customers calls
- Will need to be target focused and have the ability to multi-task
- Must be personable and articulate with customers over the phone
- Will need good administration skills and have the ability to run reports
- Will ideally have a full UK driving license and your own vehicle in order to access the offices - you can get there on a bus however the nearest train station is just under 3 miles away!!
For more information, please apply now or contact Abby Neal at Dynamite Recruitment for more information!!
Key Words: sales, business development, new business, b2b, leads, consumer, customers, account management, enquiries, requirements, incoming, relationships, rapport, web enquiries, order processing, targets, up-sell, cross sell, full time, warm, KPI's, outbound, inbound, orders, up selling, cross selling, business to business, targets, negotiation, reports, customer services, support, client relations, account manager, account management, relationship,
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.