Customer Interaction Analyst

Job Title: Customer Interaction Analyst
Contract Type: Permanent
Location: Bournemouth, Dorset
Salary: Up to £30000 per annum
Reference: BBBH5877_1560522356
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: June 14, 2019 15:25

Job Description

Customer Interaction Analyst
£30,000 pa depending on experience
Award winning international business - located in Bournemouth

Dynamite Recruitment is currently recruiting for a brand new role within a large organisation located in Bournemouth. Because this is a chance to work with new technology, our client will rely on you to provide some new analytics and a real insight to customer behaviour. This is a great opportunity to really make an impact on the overall business.
The Role:

  • Assist with the development of the new speech analytics technology
  • Provide comprehensive MI reporting and identify patterns to be able to highlight business objectives
  • Analyse audio, emails and chats on a daily basis
  • Encourage key stakeholders to use the information found and invest in the results
  • Develop and test results and scores within the technology

The Ideal Candidate:

  • Previous experience within an Analytical role
  • Strong analytical, data manipulation skills including MI reporting. Speech analytics would be an advantage but not essential.
  • Confident when communicating with Stakeholders.
  • Must have excellent communications skills with the ability to coach and mentor others.
  • Must be wiling to travel to other sites as required.

Please contact Abby Neal at Dynamite Recruitment for more details or apply now!!!!

Analytical, Analytics, Analysing, data, MI Report, 'speech analytics'

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.