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Customer Implementation Manager

Job Title: Customer Implementation Manager
Contract Type: Permanent
Location: Portsmouth
Industry:
Reference: 776297
Contact Name: Amy
Contact Email: contact@dynamiterecruitment.com
Job Published: July 09, 2020 11:15

Job Description

Customer Implementation Manager
Location: Portsmouth
Salary: £40,000 - £45,000 P/A
Hours of work: Core business hours  
 
Dynamite Recruitment is delighted to be working in partnership with a well-established, global organisation based in central Portsmouth! This is an exciting opportunity for an experienced Customer Implementation Manager to join a forward-thinking team and deliver customer-onboarding and integration projects.  
 
The Customer Implementation Manager will:
  • End to end project management, from the initial contact with the customer, to the handover to the Account Management team.
  • Plan, coordinate and manage the implementation of the chosen EDI solution that meets both the needs of the customer and requirements of the contract.
  • Set expectations on lead times with internal teams, to ensure all projects are delivered within agreed timeframes.
  • Always ensure required data is provided by the customer ahead of project commencement to prevent delays.
  • Proactively stay connected with the customer, providing regular updates on the status of the project and progress.
  • Build and maintain strong working and effective relationships with other departments.
  • Ensure all project documentation is complete and up to date.
  • Contribute to wider company projects.
  The ideal Customer Implementation Manager will:
  • MUST have a proven background in planning and delivering onboarding and/or integration projects.
  • Be highly customer-orientated with the confidence to speak to stakeholders of all levels.
  • Be confident at managing a large number of concurrent work streams.
  • Be able to translate technical documentation.
  • Have excellent attention to detail with strong organisational skills.
  To be considered for this exclusive opportunity, please submit your CV and then contact Amy at Dynamite Recruitment.  
 
KW: customer onboarding, client onboarding, implementation, integration, onboarding, Portsmouth, Project Manager, Service Delivery, IT Project Manager, Implementation Manager, retail, trade, technical project manager, project lead,  

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