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Customer Experience Executive / Client Account Manager

Vacancy Title: Customer Experience Executive / Client Account Manager
Contract Type: Permanent
Location: Portsmouth, Hampshire
Industry:
Salary: £18000.00 - £30000 per annum
REF: BBBH4317110_1540391775
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 22 days ago

Vacancy Description

Customer Experience Executive / Client Account Manager

Location : Portsmouth

Hours of work : Monday to Friday : 9am to 5.30pm- a little flexibility may be required at times

Salary : £18000- £20000 basic plus a bonus of approximately £10,000 per annum

The bonus is paid every quarter and is based on extra revenue that is generated and customer satisfaction

Realistic OTE -£30000

Plus fantastic benefit which include the following

  • Great progression opportunities into project management or within other departments within the company
  • There is an annual company pay rise
  • There is an opportunity to hit set KPIs and bench marks and your salary to increase to 26K basic
  • 33 days holiday with the opportunity to buy and sell holiday days
  • Pension
  • Free car parking
  • Online discounts at top brands
  • 10% annual bonus which is both company and individual

Dynamite recruitment is proud to be working in partnership with a very successful and growing corporate business who have offices across the country .

Due to growth within the Portsmouth office our client is looking to recruit a client /customer focused individual who can join their Client management team

This position would suit an individual who works within "Customer Experience" , has managed customer accounts , and / or who prides themselves on going the extra mile for a customer .

As part of the specialist team you will be responsible for supporting a portfolio of customers with their everyday business needs

This will require you to be reactive to their needs in most cases although you will need to be very proactive in ensuring that the customer is receiving the best customer experience

You will be responsible for managing a portfolio of approximately 200 accounts . You will assist the client with their needs via email and on the telephone whilst building strong working relationships and maximising opportunities where possible .

There will be an opportunity to generate new accounts through marketing campaigns and other avenues however this isn't a heavily sales focused position .

This is a very varied position

Your key duties will include the following

    • To successfully manage a portfolio of business customers and assist them with a wide variety of enquiries
    • Establish contact with customers via email and on the telephone
    • Build rapport with your clients and maintain long standing working relationships
    • Process requests for orders , paperwork to meet their needs
    • Matching of products to customer needs
    • Liaise with third parties to assist clients and investigate where necessary and ensure work is completed to agreed deadlines
    • Making recommendations and securing customer commitment
    • Data capture of relevant information and the completion of administration to support client accounts
    • Negotiate and renew new contracts where necessary
    • Providing outstanding customer services at all times
    • To complete customer satisfaction surveys each quarter to make sure that the customer is happy

The ideal candidate will have :

  • Previous experience within a client focused position
  • Excellent communication skills
  • Excellent listening skills
  • Excellent rapport building skills
  • Ability to objection handle, recommend and close
  • Excellent administration skills and be literate and numerate
  • Good attention to detail
  • Previous experience in upselling / cross selling will be beneficial

The role requires the ability to multi-task whilst maintaining an excellent level of service

To be considered please submit your CV Immediately

Key word: account management , sales , recruitment , client success manager , client accounts, customer experience

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.