Customer Coordinator / Project Coordinator

Job Title: Customer Coordinator / Project Coordinator
Contract Type: Contract
Location: Portsmouth
Salary: 21-23K pro rata
Reference: 1046304
Contact Name: Fran Curtis
Contact Email:
Job Published: April 22, 2022 16:31

Job Description

Customer Coordinator/ Project Coordinator / Hybrid working

Location: This position will be Hybrid and allow you to work part-time at home and part-time in the office

Hours of work:
Core working hours Monday to Friday

Salary £22000 – £25000 although expected start salary of 23-24K with room to increase ,plus an opportunity to earn an additional bonus of up to 10%

Plus fantastic benefits which include :
  • 10% annual bonus which is both company and individual
  • Great progression opportunities
  • 33 days holiday with the opportunity to buy and sell holiday days
  • Free car parking
  • Online discounts at top brands
  • Employee referral scheme
  • Cycle to work
  • Save as you earn scheme
  • Healthcare Plan
  • Enhanced Adoption, Maternity and Shared Parental Pay
  • Enhanced Paternity Pay
  • Group Pension Scheme
  • Group Income Protection
  • Life Assurance
  • Winter ‘Flu Vaccine
Dynamite Recruitment is working in partnership with a very well established business that is based in Portsmouth. Due to changes within the business, our client is now looking to recruit a Customer Coordinator / Project Coordinator to join the business

As a Customer Coordinator, you will be responsible for assisting clients with all-round enquiries from point of contact through to delivery and anything in between. This will be for both new and existing customers, working closely with the project management team, you are responsible for the end-to-end customer journey for strong performers, the role provides a career path towards supervisory or project-related opportunities and qualifications
As a Customer Coordinator / Project Coordinator you will be responsible for the following tasks:
  • Responsible for taking calls and responding to emailed enquiries from new and existing customers
  • Responding to customers enquiries with professionalism
  • Processing customers requests using the internal system
  • Instructing third parties both internally abs externally where they are required to assist with each enquiry
  • Project coordination of the requirements, overseeing and following up with third parties to ensure that deadlines are met
  • Liaising with the customer to keep them updated m manage expectations and infirm of any issues/delays should they arise
  • Coordination of multiple orders/ requests at any one time
  • Working to agreed timescales, budgets and quality controls and highlighting risk of failure
  • Supporting the Projects Team both in meetings and with data and reports
  • Challenging updates and raising escalations
  • Focus on delivery to revenue targets including ownership of customer invoicing
  • Supporting finance with debt management/credit control activity such as suspension of services if necessary
  • Billing updates
  • Ensuring that data is accurate. updated and legal documentation is attached to records
  • Work closely with Quality Assurance to ensure sales verification and compliance
  • Provide excellent customer service at all times
  • To fully complete administration
The ideal care coordinator / Project Coordinator will have /be

  • Able to manage and prioritise time and workloads
  • Ability to work under pressure to meet deadlines
  • Will be methodical
  • Able to manage multiple enquiries/projects at any one time
  • Able to multitask
  • Worked in a position where you have managed multiple tasks and assisted customers from enquiry through to completion
  • Experience and success in working to
  • Highly articulate and presentable with the ability to adjust behaviour and language as appropriate for the needs of different situations, polite and courteous at all times
  • Excellent written and verbal communication
  • Solution and quality-focused individual, flexible and dynamic approach to problem-solving
  • Resilient and responsive to change, operating within a fast-paced business telecommunications environment
  • Positive attitude with a diplomatic approach to working with others
  • Strives for perfection and adopts a ‘right first-time’ approach
  • Customer-orientated with an organised and logical approach to fulfilling requirements
  • Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail and accuracy
  • Strong work ethic and attitude with excellent timekeeping and reliability
  • Ability to self-motivate and able to work under own initiative
To be considered for this position please submit your CV asap