Contracts Manager

Job Title: Contracts Manager
Contract Type: Permanent
Location: Southampton
Reference: 12363303
Contact Email:
Job Published: January 27, 2022 17:31

Job Description

Contracts Manager
Fantastic Package!!!
Location: South Coast

Dynamite Recruitment is currently recruiting on behalf of an established M&E business who are seeking a Contracts Manager to join their team due to expansion of the business. They are passionate about the industry and require someone who has experience with running a service department. This person must be customer focused and confident in working to SLA’s. This is a challenge for someone who has strong management skills with the ability to support the growth of the business.

* Contracts are located along the South Coast and London so must be willing to travel when required *

The Candidate:
  • To have a technical within the M&E industry
  • To have extensive knowledge within air conditioning, HVAC, refrigeration, heating and boiler rooms
  • To have strong management experience
  • Experience with running a service department with mobile engineers
  • To be passionate about the industry and be willing to work hard
  • To enjoy building, developing and maintaining relationships with a range of customers
  • To be commercially minded
  • To be adaptable to change

The Role:
  • To manage the service department from engineers to customer service interactions
  • To ensure the works completed are in line with the industry legislation and standards
  • To carry out audits when required and ensure all standards are met
  • Oversee the team by carrying out inspections, preparing reports, carrying out performance reviews when required
  • To be the first point of contact for customers when dealing with complaints and escalations
  • To hold customer site meetings and liaising with the service team with regards to the work
  • To manage the PPM process
  • To work closely with the Head of Operations to maintain and grow the client base
Apply now or contact Katie Dalgleish @ Dynamite Recruitment on 02392455422

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