Temporary Contact Centre Manager  
 
Duration: Initially 3 months.  
 
Location: Eastleigh  
 
Salary: £16 - £18 per hour.
 
Hours: 37 hours per week.
 
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit a Contact Centre Manager to join their busy team on a temporary basis immediately.  
 
As a Contact Centre Manager, you will be responsible for the day-to-day supervision, managing 7 team leaders and Resource Planner.  
 
If you are results driven and keep the customer at the heart of the process then this may be the role for you!  
 
As a Contact Centre Manager, you will be responsible for the following tasks:

• Respond to complaints and always ensure a resolution is met.
• Develop the IT systems.
• Ensure your team is motivated and performance is monitored.
• Produce and distribute data and research for use in reports.
• Lead and develop staff members to ensure excellent Customer Service.
• To assist with any escalations, challenging customer.
• Make suggestions on how to slimline processes if necessary.
• Make sure the team are consistently meeting their KPI’s.
• Ensure high performance across the contact centre. 
• Manage 7 team leaders, overseeing the customer service teams. 

 
The ideal Contact Centre Manager will have/be:

• Strong leadership skills
• Natural empathy for the customer experience
• Proven experience of managing a team of people
• Experience of delivering high levels of customer service and resolving customer complaints.
• Excellent knowledge of contact centre technology. (Recording software, digital services, social media, telephony systems).
• High standards of numeracy and literacy, and excellent written and verbal skills 
• Excellent communication and interpersonal skills
• Confidence in making decisions, self-motivated and ability to motivate others
• Customer Focused

  To be considered please submit your CV Immediately