Job Description
Temporary Contact Centre Manager
Duration: Initially 3 months.
Location: Eastleigh
Salary: £16 - £18 per hour.
Hours: 37 hours per week.
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit a Contact Centre Manager to join their busy team on a temporary basis immediately.
As a Contact Centre Manager, you will be responsible for the day-to-day supervision, managing 7 team leaders and Resource Planner.
If you are results driven and keep the customer at the heart of the process then this may be the role for you!
As a Contact Centre Manager, you will be responsible for the following tasks:
The ideal Contact Centre Manager will have/be:
Duration: Initially 3 months.
Location: Eastleigh
Salary: £16 - £18 per hour.
Hours: 37 hours per week.
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit a Contact Centre Manager to join their busy team on a temporary basis immediately.
As a Contact Centre Manager, you will be responsible for the day-to-day supervision, managing 7 team leaders and Resource Planner.
If you are results driven and keep the customer at the heart of the process then this may be the role for you!
As a Contact Centre Manager, you will be responsible for the following tasks:
- Respond to complaints and always ensure a resolution is met.
- Develop the IT systems.
- Ensure your team is motivated and performance is monitored.
- Produce and distribute data and research for use in reports.
- Lead and develop staff members to ensure excellent Customer Service.
- To assist with any escalations, challenging customer.
- Make suggestions on how to slimline processes if necessary.
- Make sure the team are consistently meeting their KPI’s.
- Ensure high performance across the contact centre.
- Manage 7 team leaders, overseeing the customer service teams.
The ideal Contact Centre Manager will have/be:
- Strong leadership skills
- Natural empathy for the customer experience
- Proven experience of managing a team of people
- Experience of delivering high levels of customer service and resolving customer complaints.
- Excellent knowledge of contact centre technology. (Recording software, digital services, social media, telephony systems).
- High standards of numeracy and literacy, and excellent written and verbal skills
- Excellent communication and interpersonal skills
- Confidence in making decisions, self-motivated and ability to motivate others
- Customer Focused