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Contact Centre Manager

Contact Centre Manager

Job Title: Contact Centre Manager
Contract Type: Permanent
Location: Southampton, Hampshire
Industry:
Salary: £35000.00 - £40000.00 per annum + Brilliant Benefits
Start Date: ASAP
Reference: BBBH4467_1520438462
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: March 07, 2018 16:01

Job Description

Contact Centre Manager - Southampton
£35,000 - £40,000 per annum + Brilliant Benefits!
Full Time / Permanent


Contact Centre Manager required for one of our key clients based in Southampton.


As Contact Centre Manager you will be responsible for leading, motivating and managing the contact centre team, ensuring that KPI's, stats and figures are being met.

The Role:

  • Line manage a team of 35 ensuring KPI's are being met
  • Manage recruitment for the contact centre including training of new staff
  • Monitor statistics between departments
  • Analise and understand queries that are coming into the centre


The Ideal Candidate:

  • Demonstrable Contact centre operations experience
  • Strong planning, organisational and decision-making ability
  • A tech savvy individual with a strong knowledge of various online systems
  • Ability to lead and motivate


Urgent applications are sought after, and interviews are available immediately. If this sounds like it is the role for you then please Apply Now! Or contact Daniela Ioviero at Dynamite Recruitment on 02392 455 422.


Keywords: Contact Centre Manager, Contact Centre Operations, Call Centre, Control Centre, Sales Support Team Leader, Contact Centre Team Leader, Inbound Call Manager, Inbound Call

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.