Complaints Handler

Job Title: Complaints Handler
Contract Type: Temporary
Location: Portsmouth
Reference: 1130975001
Contact Name: Fran Curtis
Contact Email:
Job Published: June 14, 2021 10:17

Job Description

Temporary Complaints Handler
Location: Petersfield
Duration: 2 months contract with a view to go permanent.
Salary: £12.50 to £13.00 per hour.
Hours of work: Monday to Friday, 9am to 5.30pm.
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing business based in Hampshire, our client is looking to recruit a Complaints Handler to join their busy team.
25 days annual leave + bank holidays
Sick Pay at full pay 1-20 days, half pay between 21-40 days
Auto Enrolment Pension Scheme
Life Assurance 4 x your basic salary
Long Term Disability Insurance (after 2 years’ service)
On-going Training and Professional Development
Free to use gymnasium & keep fit classes (after induction)
Weekly, fresh fruit supply provided by the business
Free tea, coffee
Free on-site parking
As a Complaints Handler you will be responsible for:
  • Work as part of a specialist complaints department to deal with complaints within the business.
  • Respond and resolve customer complaints that are escalated from other parts of the business.
  • Create and maintain management reports to the Executive Management team.
  • Provide feedback on existing and emerging trends to management.
  • Provide important information on your own analysis of the cause of complaints.
  • Liaise with internal departments and suppliers, brokers, and third parties.
  • Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
  • Ensure constant communication with other departments and provide full details of the resolution.
  • Arrange any compensation due to the customer.
  • Follow up with the customer if necessary.
  • Use the online credit reference agency websites to view, and update customer files.
The Ideal Complaints Handler will have/be:
  • An understanding of the legislation that governs the business and being able to see how that impacts on the business.
  • Demonstrable experience of Complaints & Resolution.
  • Excellent English skills with strong letter writing skills.
  • Confident, and if necessary, authoritative on the phone.
  • Ability to take responsibility for the “tidy up” procedures on complaint closure.
  • Strong interpersonal and influencing skills.
  • Ability to prioritise workload dependent on legislative or regulatory deadlines.
  • Ability to present cases to the Executive team.
  • Work independently as well as part of a team.
  • Strong customer service and telephone skills.
  • Good negotiating skills.
To be considered please submit your CV Immediately.