Complaints Handler

Job Title: Complaints Handler
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: £22000.00 - £25000.00 per annum + Additional Benefits
Start Date: ASAP
Reference: BBBH6632_1580233452
Contact Name: Amy West
Contact Email:
Job Published: January 28, 2020 17:44

Job Description

Complaints Handler
Location: Southampton
Salary: £21,000 - £25,000 P/A + full company benefits
Hours: 37.5 hours per week, Monday to Friday

Dynamite Recruitment is delighted to be recruiting a Complaints Handler for an award-winning company in Southampton. This is an exciting opportunity for an experienced individual to join a vibrant and fast-growing team.

My client offers fantastic benefits, realistic progression and a first-class working environment.

As the Complaints Handler, you will:

  • Professionally respond to verbal and written customer complaints.
  • Handle each customer's complaint from start to finish, liaising with third parties to obtain relevant customer information.
  • Carry out investigations on each complaint and review customer documentation to establish the best outcome.
  • Keep the inhouse system up to date to meet deadlines and ensure the company is compliant.
  • Work in line with and adhere to FCA regulations and company guidelines.
  • Oversee the complaints inbox.

The ideal Complaints Handler will:

  • Must have experience and knowledge of working in a complaint's handling role or similar!!
  • Ideally have a background of working within an FCA regulated or Financial Services environment!
  • Have excellent verbal and written communication skills and attention to detail.
  • Be competent at working to strict deadlines and highly organised.
  • Be PC literate and experienced in using Microsoft packages.

To be considered for this exciting role, please submit your CV and then contact Amy at Dynamite Recruitment!!

Key words: Southampton, complaints, wealth complaints, compliance, escalated, FCA, banking, financial services, ombudsman, investigations, decision making, evidence,

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.