Commercial Broking Operations Manager

Commercial Broking Operations Manager

Job Title: Commercial Broking Operations Manager
Contract Type: Permanent
Location: Cradley Heath, West Midlands
Salary: £40000 - £60000.00 per annum
Start Date: ASAP
Reference: BBBH4803_1531321796
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: July 11, 2018 16:09

Job Description

Job Title: Commercial Broking Operations Manager
Location: Cradley Heath
Salary: £40,000 - £60,000
Role Purpose:

  • Responsible for the overall performance of the brand and delivery of profit against business plan.
  • To agree an overall strategy with the senior team, and define products, route to market and manage operational teams in the delivery of that strategy.
  • To be a leader and role model within the department, ensuring delivery of superior customer service and sales, demonstrate commitment and initiative to enhance the overall Customer Experience.
  • To report on performance levels and business results through senior team and to board members when required.

Key Responsibilities:

  • Responsible for the P&L of the business unit, whilst ensuring a compliant and customer focused approach
  • Inspire, motivate, lead, coach and develop the team
  • Ensuring the business unit is complying with company procedures, and regulatory guidelines
  • Building strong relationships with colleagues across all sites
  • Develop a customer focused culture and ensure that the business unit is delivering good customer outcomes at all times
  • Engaging with the customers and using their feedback to implement necessary change
  • Maintain strong relationships with product providers and internal customers
  • Develop and grow routes to market, ensuring that the business can achieve growth targets
  • Responsible for performance management process: 1:1's, personal development plans and performance reviews
  • Ensure effective communication processes within the team and to the wider business
  • Monitoring performance against targets and agreed KPI's and reporting results to the wider business
  • Identify process, system and product enhancements through a cycle of continuous improvement

Key skills and desirable experience

  • At least 5 years' experience within the UK commercial insurance market
  • Experience in managing a multimillion pound P&L
  • Experience in managing External partnerships
  • Experience of managing a team through a period of growth
  • Excellent management and leadership skills
  • A strong understanding of the financial services regulatory landscape
  • Excellent communication with external partners and internal stakeholders
  • Strong organisational and time management skills, with the ability to multi-task, prioritise and work to deadline, using own initiative.
  • Able to demonstrate resilience and flexibility in a demanding and fast paced environment.
  • Motivated, enthusiastic, flexible and personable, actively contributing to business strategy.

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.