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Collections / Debt Recovery Clerk

Job Title: Collections / Debt Recovery Clerk
Contract Type: Permanent
Location: Petersfield
Industry:
Salary: 21000 rising to 23000
Reference: 12133351
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: April 01, 2022 09:17

Job Description

Collections / Debt Recovery Agent- Part Office / Part Remote 

Location: Petersfield although you will have an opportunity to work part-time from home and part-time in the office once your probation has been passed .

Salary: £21000 rising to £23000 plus fantastic benefits which include the following:
Competitive salary
• Pension scheme
• Life insurance
• 25 days holiday + bank holidays + increased holiday entitlement subject to long service
• Enhanced maternity, paternity, and adoption pay scheme
Plus, a few more:
• Flexible working considered
• Paid professional courses
• On-site gym with fitness coaching (currently closed)
• Online lunchtime gym classes - Yoga, Body Conditioning, Core, Weights
• Free access to the Thrive App
• Health Assured Employee Assistance Program
• Colleague forums
• Monthly company briefings presented by the MD
• Perks for Work discount scheme
• National Rail season ticket loan
• Stock purchase scheme

Hours: 37.5 hours a week –8am to 6pm Monday to Friday
You must be flexible to work 3 in 5 Saturdays on a rota basis between 9am and 5.30pm

Dynamite Recruitment is proud to be working in partnership with a very well established business who are based in Petersfield  

It’s a great time to join the business if you are looking to work hard, deliver excellent customer services, and have a fantastic future ahead of you!

As Customer Service Advisor you will assist a variety of customers on a daily basis via the telephone with their needs
Each requirement will vary, and no two days will be the same

Your key duties will include the following:
  • Act as the main point of contact for customers via email and on the telephone within a contact centre environment 
  • Being patient with customers and taking the time necessary to deal with all queries effectively.
  • Establishing a strong relationship with customers in order to understand their needs.
  • Managing collections and debt recovery calls and emails with professionalism and sensitivity
  • Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism.
  • Support customers in finding an appropriate resolution where they are facing financial difficulties.
  • Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies.
  • Processing of partial and full financial settlements, when requested by the customer.
  • Liaising with all other departments within the business, and third parties to manage expectations.
  • Complete administration to support the above
  The ideal candidate will have the following:
  • We are seeking individuals with a strong sense of Customer Service and the ability to support a wide variety of customers.
  • We are seeking someone with good customer service experience - ideally within a call centre, telephone-based role
  • Previous experience of working with challenging customers and situation , vulnerable customers will be required 
  • You will have good computer skills, be PC literate and
  • You will have the ability to assist with sensitive situations.
  • You will have the ability to manage a difficult customer where necessary.
  • You must be organised and able to multitask.
Previous experience within collections/debt recovery would be an advantage although not essential 
 
This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately


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