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Vacancy Title: Collections Advisor
Contract Type: Permanent
Location: Southampton
Industry:
REF: 1271165
Contact Name: Jess Martin
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 25 days ago

Vacancy Description

Collections Advisor
Hours of work: 37.5 hours a week between 8am - 8pm Monday to Friday and the occasional Saturday between 8am-12pm
Dynamite Recruitment is delighted to be recruiting a Collections Advisor for a successful, forward-thinking business based in Southampton! This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrant team!
Benefits:
* Performance bonus
* Life assurance cover
* Access to the employee benefit portal
* Progression & development opportunities
 
The duties of the Collections Advisor:
* Managing your own existing customer accounts and speaking to them about outstanding payments.
* Listening to and understanding each customer's situation to establish the most suitable and affordable payment plan.  
* Maintaining an exceptional level of customer service when negotiating payment terms with customers.
* Identifying and finding solutions to any potential issues that may arise.
* Completing weekly MI reports for senior management.
* Adhering to FCA and data protection legislation. 
 
Experience required:
* Have a proven background of working in and understanding FCA guidelines, or any Financial Services industry.
* Any experience working within a similar role within collections would be a huge advantage!
* Have excellent communication skills both written and verbal.
* Be resilient and confident to be able to negotiate terms.
* Be highly organised and able to meet strict deadlines.
 
Please apply with a copy of your CV FAO Jess Martin at Dynamite Recruitment
Jessica.martin@dynamiterecruitment.com