Client Services Account Manager
Salary: £25K - £35K
· 25 days Holiday
· Healthcare Plan
· Pension Enrollment
· Amazing Training and Progression Opportunities
Dynamite Recruitment is delighted to be exclusively recruiting a Client Services Account Manager for a client based in Southampton. This is an amazing opportunity for a vibrant, experienced individual to join their team!
This is NOT a sales role.
As the Client Services Account Manager, you will:
- Manage and maintain a strong relationship with a portfolio of clients and deliver a high-level service to them.
- Talk to stakeholders internally and externally on all levels.
- Be a dedicated contact and manage all 'in-life' escalations from clients.
- Schedule and attend meetings with your clients.
- Discuss your clients' needs and identify the best service scheme for them.
- Be involved with the scheme design and give advice when necessary.
- Provide training to clients before the enrollment period.
- Work closely with internal departments to ensure a smooth set up before going live.
- Schedule and conduct monthly SLA reviews.
- Produce reports and weekly updates on your clients to your manager.
The ideal Client Services Account Manager will have:
- Previous experience in managing client relationships is a must.
- Be a self-motivated individual who is driven to see things through to the end.
- Excellent communication time-management skills.
- Be confident speaking to all levels of management.
- Strong eye for attention to detail and be extremely organised.
To be considered for this exciting opportunity, please submit your CV and make contact with Amy on 02392455422
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.