Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Eastleigh
Reference: 1229285
Contact Name: Jess Martin
Contact Email:
Job Published: April 04, 2022 16:32

Job Description

Dynamite Recruitment is delighted to represent this corporate client in recruiting a Customer Service/Claims Handler to join their Eastleigh team.
Starting salary £19,450 rising to £23,700 P/A 
Shift pattern working Monday to Friday- between 8am to 8pm
You will also be required to work 1 in 3 weekends, either Saturday or Sunday (you will never work both) this will be 9am to 5pm.
You will get a day off in the week when working the weekend shift
This is a fantastic opportunity for someone looking for their first office-based customer-focused role or for someone who is looking to continue their career in customer services!!
The Role:
  • Handle a variety of incoming calls, answering queries and questions relating to customers' insurance policies
  • Ensuring that data protection checks are run on each customer calling in.
  • Handling each claim appropriately, and escalating it when needed. 
  • Manage customer expectations realistically.
  • Liaising with internal and external teams with strong and effective communication.
  • Overcoming objections and ensuring the customer receives a fantastic service
The Ideal Candidate:
  • Will have some form of customer services experience from ANY industry including hospitality, retail, care, front of house, call centres, contact centres, and office environments!!!
  • Will be customer-focused with great communication skills and good attention to detail.
  • Must have good basic IT skills and strong written literacy skills.
  • Will be educated to GCSE level or equivalent in both Maths and English.
For more information, please apply now and contact Jess Martin or Kailtyn Treend at Dynamite Recruitment!!