Vacancy Title: Claims Advisor
Contract Type: Permanent
Location: Chichester
Salary: 18000 - 210000
REF: 1202859
Contact Name: fran curtis
Contact Email:
Vacancy Published: 23 days ago

Vacancy Description

Claims Advisor – Remote working available once training is completed
Hours: shifts between 8-8 + 1 in 3 weekends  will be required able to consider remote working
Location : Chichester although once 8-10 weeks training has been completed you will be a

Salary: 18,525 - £21K
Plus you would receive a language allowance should you speak a fluent language / several languages of between £950 and £2350.00 additional on top of your basic salary + benefits including

  • Free on-site parking 
  • Free Health Cash Plan for cover towards treatment for dental, prescriptions and many more.
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • Annual Bonus scheme of approx 5%
  • Fully equipped gym and other social club facilities.
Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Claims Assessors / Customer Call Handlers to join their team on a permanent basis.

Due to growth  now that the Travel Industry is opening back up our client is looking to recruit Travel Claims Advisors  to support within their contact centre and assist customers in managing their claims

As a Claims Advisor you will be responsible for the following tasks
  • Receive in-coming correspondence and calls from customers, clients and brokers relating to travel insurance claims
  • Ensure all relevant information is captured and updated on the system for each customer
  • Interpretation and application of policy wordings to specific claim scenarios
  • Accurately assess claims in line with policy terms and conditions.
  • Pay valid claims quickly without unnecessary delay.
  • Ensure customers who aren't covered are informed at the first opportunity, and help to signpost them. Help make the claims process as simple and hassle free as possible for customers by coming up with proactive solutions to help resolve claims.
  • Assess and raise awareness of any fraudulent activity
  • To empathise with customers and ensure that you are there to support them at a very challenging time
  • Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
  • Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible
  • Ensure all documentation relating to a case is attained and uploaded both timely and accurately
  • Input data to our claims management system with a high level of accuracy
The ideal Claims Hander will have
  • High levels of personal resilience - must be able to avoid taking negativity from customers personally; must be able to handle negativity with high levels of care and patience.
  • High levels of ability to stay focussed on the telephone or the computer with multiple distractions; must be able to multi-task.
  • First class verbal and written communication skills
  • Must be comfortable with navigating computer systems (full training will be given)
  • High levels of pro-activity; good organisation and planning skills
  • Great team player - able to contribute a positive vibe to the team and support others in time of high workload.
  • Essential – experience of handling customers on the phone or face to face (retail, hotel, leisure, call centre, reception ect )
  • An ability to stay calm, confident and focussed while handling high numbers of incoming calls
  • The ability to reassure others and display high levels of empathy
  • A passion for helping other people who are distressed or anxious
  • Competent at using complex computer systems
  • Numerate and able to understand and process information quickly
  • Literate with the ability to tailor communication suitable for the appropriate audience
  • High levels of attention to detail
  • Multilingual – pour client provide support all across the world and therefore another language would be desirable although this isn’t essential,
  • Previous experience of working in the claims environment would be desirable although this isn’t essential