Call Handler- Nights

Job Title: Call Handler- Nights
Contract Type: Permanent
Location: Chichester
Reference: 01122
Contact Name: Fran Curtis
Contact Email:
Job Published: August 02, 2022 22:15

Job Description

Call Handler- Nights 

Location: Chichester, although once you have completed full time training you will be able to work Hybrid (3 nights from home)

Hours: You will work 7 days on and 7 days off from 8pm to 8am  weekend work

Salary: £21500 - £25000 PLUS you will receive a 25% uplift for working a night shift

Plus fantastic benefits including
  • Should you speak another language you can earn an additional sum of between £948 and £2061 on top of your basic salary
  • 6 thorough weeks of training
  • Free Pizza ,fruit  Ice cream and breakfasts
  • Hybrid working opportunities
  • Free on-site parking 
  • Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • Generous pension contribution
  • Annual Bonus scheme of approx. 5%
  • Fully equipped gym and other social club facilities

Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Customer Service Advisors to join their team on a permanent basis.

You will be tasked with
  • Receiving inbound calls from customers abroad relating to an emergency situation
  • Understand the customer's situation, concerns, and current location whilst remaining calm and reassuring
  • Take accurate notes from speaking with your customers due to the severity of some calls 
  • To liaise with third parties to assist your customer with their emergency
  • To complete full administration to support with the calls and enquiries 
  • Using empathy and sympathy towards the customer's situation
  • Some calls may be taken  "real time" and you will need to be able to manage panicked customers with professionalism 

The right person will have/be:
  • People skills: be proactive, be able to project sympathy and empathy and be able to relate to the customers
  • Organised: able to prioritise tasks and a portfolio of client requests, and use multiple computer software
  • Communication skills: be proficient in both verbal, listening and written skills
  • You have proven customer service skills and experience
  • Will be able to quickly build rapport with people whilst remaining professional at all times.
  • Able to demonstrate a high level of attention to detail – essential
  • Previous emergency call handling experience - desirable but not essential 
  • b happy to work night shifts on a permanent basis 
To be considered please submit your CV Immediately 


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