Call Handler

Job Title: Call Handler
Contract Type: Permanent
Location: Portsmouth
Reference: 1303526
Contact Name: Fran Curtis
Contact Email:
Job Published: August 05, 2022 13:32

Job Description

Call Handler    
Location: Farlington    
Salary: £21,000    
Hours of work: 40 hours a week between 8am-6pm  
  • Life Assurance
  • Pension
  • 23 days holiday
Dynamite recruitment is working in partnership with a very well-established client who are growing heavily throughout 2022.    

Our client has a fantastic opportunity to join an ever-growing business and supportive team! They are looking for a call handler to join them.  

Are you passionate about discovering new ways to identify and develop areas of improvement and deliver exceptional customer service? Then we’ve got the opportunity for you!  

Our client is seeking an experienced Call Handler to be the first point of contact for any queries or issues that may arise and deliver end to end outstanding customer service!    

As a Call Handler you will be responsible for:
  • Record information provided to you by customers in a timely manner ensuring recorded all information accurately
  • Send operatives and/or subcontractors to jobs in an efficient and effective manner to reduce travel time getting them to the job as soon as possible
  • Book appointments for repairs over the phone, schedule available slots to meet expectations of both customer and availability of operative/subcontractors
  • Assist with any administrative activities required to support the team to provide updates and information to the client
The ideal Call Handler:  
  • Have good typing skills
  • Be a team player
  • Be able to multitask to input all information received by customer onto system for the operatives
  • Experience of working in repairs and maintenance call centre or of a call centre environment
  • Strong communication skills
  • Have strong attention to detail
  • Basic knowledge of building maintenance trades
  • Good understanding of Portsmouth City
If you are interested, please submit your CV immediately!   INDDYN