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Business Customer Service Advisor

Business Customer Service Advisor

Job Title: Business Customer Service Advisor
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: £19000.00 - £20000.00 per annum
Reference: BBBH3420_1493390724
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: April 28, 2017 15:45

Job Description


Business Customer Service Advisor


Salaey ;£19000


Plus fantastic benefits:

  • 20 Days Holiday plus bank holidays
  • Free Parking
  • Attendance Bonus,
  • Bike to Work
  • Company Health Plan
  • Discounted Gym Membership
  • Subsidised Canteen
  • Bluestar Bus Discount

Hours of work : you will need to be flexible to work shifts between 8am and 7pm Monday to friday occasional saturdays will be required on an adhoc basis

Our client is a leading specialist within their industry and have fantastic offices based in the Chandlers Ford


Due to huge growth plans our client is looking to recruit Business to business customer service advisors to join their specialist customer service team.


Within this position you will assist business customers with their requirements via email and telephone providing a first class service.

Main Duties and Responsibilities

  • Provide excellent customer service by owning and resolving complex customer queries via phone
  • Maintaining and updating customer accounts where required
  • Analyse and resolve any data issues and anomalies
  • Liaising with and building strong relationships with third party providers to gain accurate information or agree any customer disputes, meeting industry SLA's
  • Ensuring all accounts are accurately billed and within the agreed SLA's
  • Managing meter exchanges/faults where required
  • Owning customer complaints through to a resolution in line with industry regulations
  • Day to day account management
  • Work alongside Third Party Agents to ensure the customer experience is seamless
  • To communicate and coordinate with internal departments as and when required



General

  • To undertake such other duties which may be required from time to time commensurate with the role
  • To promote equality as part of the role and to treat everyone with dignity and respect
  • To ensure that Health and safety policies are adhered to
  • The ideal candidate will have a high level of customer service
  • Will have good customer service experience
  • High level of accuracy and attention to detail
  • Good numeracy skills with an eye for detail and accuracy
  • Ability to work as part of a team
  • Approachable and confident in dealing with a variety of customer enquires
  • Good working knowledge of Microsoft Excel and Word



To apply for the position please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.