Business Account Support Co-ordinator
Permanent / Full Time 09:00 - 18:00
Dynamite Recruitment are working alongside a national financial services company looking to onboard a Business Account Support Coordinator to the business.
You will be tasked with developing and managing customer and Key Account relationships and be the main point of client and customer contact for any enquiries on multiple platforms.
You will also be supporting the Sales Team - recognising opportunities from customer service calls to upsell and cross sell products while providing excellent service and demonstrating accurate administration.
- Liaising with accounts holders on via telephone, emails & web enquiries, responding promptly and professionally.
- Ensure customer queries are escalated to correct department and interact for request progress - keeping the customer updated at all times.
- Be proactive and accurate when carrying out internal administration procedures
- Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
- Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading
- Use all relevant information to maximise opportunities to cross sell and up sell insurance products.
- Operate within own area of accountability, proactively escalating issues and seeking guidance.
Key Skills and Knowledge:
- Excellent telephone and verbal/written communication skills
- Works on own initiative.
- Experience of achieving targets and goals.
- Experience of working in a customer orientated/call centre environment.
- Desirable - An understanding of insurance
- Commercial Focus
- Customer Focus
- Team Working
- Decision Making
- Results Focus
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.