Brazilian Customer Service Advisor
 
Location: Portsmouth 
 
Salary: £18,028.
 
Hours of work: Monday to Sunday 5 x 7.5 hour shifts between 10:00 to Midnight with alternate weekends.
 
Start date: 18th October
 
Dynamite is currently supporting a well-established organisation who is based in the Portsmouth area.
 
Due to a busy period our client is looking to recruit Customer Service agents to join the organisation immediately
 
Solely customer service focused role.
 
As a Brazilian Customer Service Advisor, you will be responsible for: 

• You will assist customers with their general enquiries.
• You will handle enquiries over the telephone and in writing while providing an efficient, courteous, and professional service always.
• You will be supporting members and clients across the globe ensuring that you have a good understanding of our company’s products and services.
• You will identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.
• Participate in monthly team briefings, training workshops and prepare information for meetings.

 
As a Customer Service Advisor, you will have/be:

• The successful candidate will have a passion for travel and will have excellent customer service experience  
• You must have excellent written and verbal communication skills in both English and Cantonese
• You will have a passion for travel
• Excellent Communication skills- You must have outstanding verbal and written communication skills in both English and Cantonese
• Excellent listening skills - The ability to use listening skills to understand customers’ needs and to ensure you approach and handle sensitive issues accordingly.
• Attention to detail - You will have the ability to accurately capture and interpret customer information
• Experience of handling customer complaints and managing customer expectations
• Strong PC skills - Excellent knowledge of MS packages including Word, Excel, and Outlook.
• Fluently speak Brazilian Portuguese and English.

 
For further information please submit your CV immediately or contact Fran at Dynamite Recruitment urgently!
 
INDDYN