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Vacancy Title: Brazilian Customer Service Advisor
Contract Type: Permanent
Location: Portsmouth
Industry:
Start Date: 18/10/2021
REF: 1184269
Contact Name: Fran Curtis
Contact Email: fran.curtis@dynamiterecruitment.com
Vacancy Published: 12 days ago

Vacancy Description

Brazilian Customer Service Advisor
 
Location: Portsmouth 
 
Salary: £18,028.
 
Hours of work: Monday to Sunday 5 x 7.5 hour shifts between 10:00 to Midnight with alternate weekends.
 
Start date: 18th October
 
Dynamite is currently supporting a well-established organisation who is based in the Portsmouth area.
 
Due to a busy period our client is looking to recruit Customer Service agents to join the organisation immediately
 
Solely customer service focused role.
 
As a Brazilian Customer Service Advisor, you will be responsible for: 
  • You will assist customers with their general enquiries.
  • You will handle enquiries over the telephone and in writing while providing an efficient, courteous, and professional service always.
  • You will be supporting members and clients across the globe ensuring that you have a good understanding of our company’s products and services.
  • You will identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.
  • Participate in monthly team briefings, training workshops and prepare information for meetings.
 
As a Customer Service Advisor, you will have/be:
  • The successful candidate will have a passion for travel and will have excellent customer service experience  
  • You must have excellent written and verbal communication skills in both English and Cantonese
  • You will have a passion for travel
  • Excellent Communication skills- You must have outstanding verbal and written communication skills in both English and Cantonese
  • Excellent listening skills - The ability to use listening skills to understand customers’ needs and to ensure you approach and handle sensitive issues accordingly.
  • Attention to detail - You will have the ability to accurately capture and interpret customer information
  • Experience of handling customer complaints and managing customer expectations
  • Strong PC skills - Excellent knowledge of MS packages including Word, Excel, and Outlook.
  • Fluently speak Brazilian Portuguese and English.
 
For further information please submit your CV immediately or contact Fran at Dynamite Recruitment urgently!
 
INDDYN