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Administrator

Job Title: Administrator
Contract Type: Permanent
Location: England
Industry:
Salary: £22,000- £23,000
Reference: 1277472
Contact Name: Fran Curtis
Contact Email: fran.curtis@dynamiterecruitment.com
Job Published: May 18, 2022 17:31

Job Description

Administrator
 
Location: Woking
 
Salary: £22,000 - £23,000
 
Plus, fantastic benefits which include the following 
  • 23 days holiday rising with length of service and the ability to buy and sell holiday days
  • Fantastic career progression 
  • Pension 
  • Free car parking 
  • plus, many more …
 
Hours of work: 40 hours core office hours Monday - Friday  
 
Dynamite Recruitment is currently working in partnership with a well establish service provider who are based in the Woking area.

We are looking for a highly organised individual ideally with a background in admin.  
 
As an administrator will be responsible for the following:
  • To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
  • To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
  • Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.
  • Constantly monitor the job screens, and when a job requires you to act, take action, or if uncertain pull on the Contract Manager or Supervisors for assistance.
  • When issues or queries are identified ensure you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion.
  • Provide timely information to the client in terms of work in progress.
  • To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
  • Highlight any issues and trends in relation to task productivity where the expected demonstrated time for the trade and task has been exceeded.
  • To ensure you understand your role in the end to end process of delivering the perfect repair for the customer, and the responsibilities of others.
  • Provide adequate support and cover for the other administrators, particularly on breaks, peak periods and annual leave.
 
The ideal Administrator will: • Be proactive in identifying your development needs and doing something to overcome them.
  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
  • Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.
  • Be able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
  • Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary.
  • Have a reasonable proficiency in MS Office and able to use Mountjoy’s IT systems for job management understanding how they function and interact with other systems.
  • Be able to take direction from the Resource Controller / Contract Manager and be happy to respond to their instructions.
  • Have good typing skills and not rely on written notes which are then saved up for inputting later.
  • Understand what it is to be part of a team and ensure that learning is shared within the team.
 
Knowledge and experience required:
  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
  • Vast experience of MS Office including Word and Excel with accurate typing skills
  • Experience of working in a Repairs and Maintenance call centre or any other call centre environment (Desirable).
  • Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.
  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
 
To be considered please submit your CV ASAP 
INDDYN