Job Title: Administrator
Contract Type: Permanent
Location: Birmingham
Reference: 1192921
Contact Email:
Job Published: October 11, 2021 17:32

Job Description

Location: Cannock

Monday – Friday
Churches Fire is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Administrator to work from our office in Cannock.
The role:
  • To understand the importance of all customer accounts, and its stakeholders and to keep relevant Managers/Directors informed of any major account changes.
  • To ensure KPI’s are met and adhered to and are reported on time. This will be set by using the customer contract specification.
  • The customer contract is adhered to at all times. You must understand and know this contract.
  • To support in ensuring all Services Orders (no matter their type i.e. call out, planned, works, jobs) with regards to managed accounts are completed on time.
  • To support in ensuring overdue debt is kept to a minimum on the account with the assistance of credit control and monthly meetings are attended.
  • To support in auditing the accounts for the following, monthly; data holes i.e. no contact details, overdues, trends on interactions, document sending lines not set up through reports such as customer dashboard, customer set up and at-risk reports.
  • To support in ensuring all customers are streamlined with our processes to be as automatic as possible through good knowledge of our ERP System.
  • To ensure you complete work for any Key Performance Indicators or Service Level Agreements on the accounts
  • To carry out invoicing where required on accounts to support
  • To maintain the information on the customer comments and One Note regarding that account in NAV.
  • To maintain our internal database at all times, and assist with ad hoc data tasks when required
  • To complete amended duties as required by the company
  • Understand Churches fire and what each department is responsible for
  • To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow
The ideal candidate:
  • Will have good administration skills
  • Will have customer service experience
  • To be confident dealing with customers over the phone 
  • Will be computer literate including the use of excel
  • Will be able to multitask and prioritise workload
  • Will have a proactive and self-motivated attitude to work
  • Will be able to work well independently as well as part of a team
  • Will take full ownership and accountability for everything they touch
Apply now or contact our Recruitment Team: / 03330112328