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Administration Team Leader

Administration Team Leader

Job Title: Administration Team Leader
Contract Type: Permanent
Location: Portsmouth, Hampshire
Industry:
Salary: Up to £27000.00 per annum
Reference: BBBH5995_1563552440
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: July 19, 2019 17:07

Job Description

Administration Team Leader

Location: Portsmouth

Salary: £23000 -£27000 basic plus an additional opportunity to earn a bonus of up to 10%

Hours of work : Monday to Friday 37.5 , core hours between the hours of 8.30am and 5.30pm

Plus, fantastic benefits which include the following:

  • Great progression opportunities
  • 33 days holiday with the opportunity to buy and sell holiday days
  • Pension
  • Free car parking
  • Online discounts at top brands
  • 10% annual bonus which is both company and individual

Dynamite recruitment is working in partnership with a hugely successful business based in Portsmouth, our client are an award winning business and are set to continue to achieve huge growth in 2019

As a result, we are currently looking to expand a team and recruit an Administration Team Leader to join a very successful team

As a Administration Team Leader you will be responsible for supporting a team of 5 and report to the head of department

You will manage a team of Implementation Administrators using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. You will communicate business goals, project deadlines, and staff performance with the management team, and use industry and company knowledge to offer an industry leading customer-focused experience.

Key Duties will include the following :

  • Provide coaching to the team individuals identifying areas for new training, skill gap analysis and personal development programmes. Motivate, guide and mentor team members to exceed goals and create a positive environment
  • Answer team questions, help with team member problems and oversee team member work for quality and guideline compliance
  • Assist the Head of Department with the develop and define department processes and strategies through root cause analysis, data interrogation, customer feedback and KPI measures
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Conduct team meetings when required to update members on best practices and continuing expectations
  • Ensure company brand materials and physical working spaces meet and exceed company presentation standards
  • Complete any other reasonable management requests, including, but not limited to reporting, projects, coaching, HR administration
  • To act as escalations and second line support to provide solutions to customer complaints through quality customer service, including interacting with customers and answering customer enquiries
  • Assist the Head of department in feeding back to team members on areas of performance improvement
  • Answer team questions, help with team member problems and oversee team member work for quality and guideline compliance
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Conduct team meetings when required to update members on best practices and continuing expectations
  • Creates an atmosphere centred on delivering excellent customer service
  • Maintains strong working knowledge of company products and services and offer technical support and information to team members
  • Manage customer orders and team workload when required
  • Complete any other reasonable management requests, including, but not limited to reporting, projects, coaching, HR administration

The ideal candidate

  • Will have had experience in managing a team previously with success
  • Will have worked in a fast paced and process driven environment
  • Will have strong leadership skills
  • Will be adaptable to change
  • Will have the ability to adapt to various personalities
  • Will have strong communication skills
  • Will have good attention to detail

Previous experience within telecoms would be preferable although not essential

To be considered please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.