Account Manager

Job Title: Account Manager
Contract Type: Contract
Location: Eastleigh, Hampshire
Salary: Up to £22000.00 per annum
Reference: BBBH6131_1567083325
Contact Name: Fran Curtis
Contact Email:
Job Published: August 29, 2019 13:55

Job Description

Account Manager
£22,000 P/A + Full Company Benefits
Monday to Friday 9am to 5pm

Duration of contract: 12 month contract

Plus fantastic benefits

  • Processor Fridays
  • Annual company outing
  • Social events
  • 22 days holiday plus bank holidays
  • Pension
  • Plus many more

Dynamite Recruitment is currently working in partnership with a very well established service provider who is based in Chandlers Ford

Our client pride themselves on their customer's experience and as a result are now looking to expand their Client support team

We are currently looking for an account manager who will look after a portfolio of key client accounts on a daily basis

As an Account manager you will be responsible for the following :

The Role:

  • Taking ownership of a portfolio of key client accounts, ensuring each client receives a high level of quality service that reflects the company's Vision and Values.
  • Maintain the company's existing relationships with customers through regular meetings and phone calls.
  • Assisting with increasing retention and improving commercial value with client accounts.
  • Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
  • Ensuring KPI's are met and Service Level Agreements and adhered to.
  • Ensuring consistent communication with all necessary stakeholders.
  • Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
  • Working with your assigned Administrator to define their weekly tasks and plan.
  • Following up outstanding quotations.
  • Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
  • Auditing your accounts on a regular basis.
  • Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
  • Playing a positive part in the team and contributing to overall team goals!

The Ideal Candidate:

  • Must have previous customer services experience working with key clients from either an office, call centre or contact centre environment
  • Will ideally have experience of managing a portfolio of clients' accounts from a service environment.
  • Must be used to liaising with clients via phone and email, and will ideally have some experience meeting with clients face to face.
  • Must have a good telephone manner and strong IT skills
  • Must be accurate and have good attention to detail.
  • Will have a can do attitude and be proactive with their own work load.
  • Must produce work to a high quality and be able to react to different tasks as they arise
  • Must be a positive person with good work ethic and attitude!

Key words: Account manager , Account management , Client support , Client accounts , key accounts

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.