2nd Line Technical Support

Job Title: 2nd Line Technical Support
Contract Type: Permanent
Location: Chandlers Ford
Reference: 996893
Contact Email:
Job Published: November 26, 2020 14:01

Job Description

2nd Line Technical Support 
Location: Chandlers Ford
Competitive Salary – experience dependent   
Hours of work: Full time / Monday – Friday
Churches Fire Security Ltd is an industry leading National Fire Security business who is rapidly growing and seeking proactive and motivated professional to join their team. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the country.
We are now seeking someone to join the 2nd line help desk to work from our newly refurbished state of the art Head Office in Chandler’s Ford.
The Role:
  • The logging of incidents to the ticketing system; received via email, self-service, or telephone calls.
  • Assists and guides other Service Desk team members in the resolution of their active incidents.
  • Takes ownership of assigned incidents, through to resolution.
  • Documentation of each resolution; for incident closure, whilst contributing to the organisation’s knowledge base.
  • Installation and configuration of software.
  • Build and deployment of technology equipment.
  • React to alerts from the monitoring system or from third-party suppliers or vendors.
  • Perform user data restores, as requested through the ticketing system.
The Ideal Candidate
  • Minimum of 3 years’ experience as a Service Desk Technician, or similar role.
  • Minimum 2 years’ experience maintaining Microsoft Windows Server and Windows Desktop operating systems; including the last three versions.
  • Minimum 2 years’ experience maintaining Microsoft Active Directory.
  • Minimum 2 years’ experience maintaining Microsoft Exchange (on-premise or on-line with Office 365 license management).
  • Minimum 1 years’ experience using Mobile Device Management solutions.
  • Minimum 3 years’ experience using monitoring and alerting solutions.
  • Minimum 3 years maintaining end-user devices; including desktops, laptops, netbooks, tablets and smartphones.
  • Minimum 1 years’ experience maintaining networking devices; including switches, routers and wireless access points.
  • Microsoft server and desktop MCP certifications.
Apply now or contact our Recruitment Team: / 03330112328

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