1st Line Support / IT Help desk

1st Line Support / IT Help desk

Job Title: 1st Line Support / IT Help desk
Contract Type: Permanent
Location: Portsmouth, Hampshire
Salary: £21000.00 - £23000.00 per annum
Reference: BBBH5255_1543957560
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: December 04, 2018 21:06

Job Description

1st Line Support / IT Helpdesk

Location: Portsmouth

Salary: £21,000 - £23,000

Plus, fantastic benefits available

Hours of work: Monday to Friday Between 8.30 am and 5.30pm

Dynamite Recruitment are working alongside a very well-established business who are based in Portsmouth. Due to growth plans and a restructure our client is now looking to expand their IT department and are keen to recruit a 1st Line Support / IT Help desk support to join the business immediately

As 1st Line Support / IT Support you will be responsible for working alongside a Senior IT support and IT Manager to support the business overall with IT related needs

This will include

  • Acting as a first point of contact for all IT related issues within the business to end users
  • Supporting the business via email, telephone and in person to assist with IT related needs
  • Setting up new login details for new starters
  • Updating software installs
  • Setting up network centres
  • Setting up and printers, scanners and tablets
  • Implementing new programmes
  • Providing all round technical support
  • Liaising with 3rd party IT support where required to manage more senior IT related needs

The ideal candidate

  • Will have technical support experience/ 1st Line Support
  • Good PC and Microsoft product knowledge (including Word & Excel)
  • Good time management / understanding priorities
  • Good communication (written and spoken)
  • Advanced troubleshooting and multi-tasking skills

Preferred (but not essential) Skills

  • SQL, Citrix, Active Directory, SFTP
  • Will have experience in using Office 365
  • IIS and knowledge of a Windows server environment
  • Web services
  • Remote Access using VPNs
  • SQL server, Windows Server

To be considered please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.